broken buckles - purchased in a different store
Hi xxxx,
My name is Manuel and I´m happy to help you.
CAMPOS
I´m very sorry to hear about your helmet.
Could you please tell me your order number ? so I can check the warranty
Was it purchased in our web or in a different store ?
Thank you in advance and have a lovely day.
Best regards, *pedir fotos si no te las pasas
step 2
Hi xxx,
Thank you for the prompt reply and for the information provided.
Let me explain to you that in this channel we can only offer warranty on products purchased directly from our web.
Also, this piece can not be repaired, if it was under our warranty we would offer you a replacement helmet.
In this case you must contact the store where you bought it and follow their instructions.
But you do not have to worry, because our partners and retailers have the autonomy of offering assistance or replacing the product if it is necessary. (like it is your case)
If you still have any other doubt, or if by any means they do not give you a satisfying answer, feel free to contact us again by replying to this email.
Have a nice day and best regards,