broken buckles - purchased in our web
Hi xxxx,
My name is Manuel and I´m happy to help you.
I´m very sorry to hear about your helmet.
Could you please tell me your order number ? so I can check the warranty
Was it purchased in our web or in a different store ?
Thank you in advance and have a lovely day.
Best regards, *pedir fotos si no te las pasas
step 2
Hi xxx,
Thank you for the prompt reply and for the information provided.
Indeed there is a quality issue with your helmet and unfortunately this broken piece can not be replaced.
Since the helmet is still under warranty we will send you a new one at no cost to you.
Could you please confirm your delivery address and phone number to us ?
Looking forward to hearing from you
Have a nice day and best regards,