broken buckles - purchased in our web ( Out of Warranty)
"Hi xxxx,
My name is Manuel and I´m happy to help you.
I´m very sorry to hear about your helmet.
Could you please tell me your order number ? so I can check the warranty
Was it purchased in our web or in a different store ?
Thank you in advance and have a lovely day.
Best regards, *pedir fotos si no te las pasas"
step 2
Hi XXX, nice to meet you!
I just checked your order and I see it was purchased in XXX.
Unfortunately, the helmet is no longer under warranty. There are many factors that can influence the durability of the helmet, such as weather, temperature, time and the usability of each user. For the helmet to broke after the 2 years it means that is not because of a quality defect, but for the use or the mentioned factors above. Of course we will take note of this issue and hand it to our product team as we are always working to improve our products and its durability.
However your satisfaction is important to us and don't want to let you down on that. That is why I can offer you a 60% discount on your next helmet if you are interested.
I'm sorry about the inconveniences you are having, please let me know if we can help you with anything else.
Kind regards,
step 3
Hi,
Thank you for contact us.
I´m very sorry to hear about your helmet.
Unfortunately this piece can not be repaired.
There are many factors that can influence the durability of the helmet, such as weather, temperature, time and the usability of each user.
We are always working to improve and each day we search for different ways of improving our products and increase the durability of them.
I'm sorry about the inconveniences you are having, please let me know if we can help you with anything else.
Kind regards,
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