Broken strings

The hull folding system and its component parts are tested to withstand more than 10,000 folding and unfolding cycles under normal conditions of use. There are many factors that can influence the durability of the helmet, such as weather, temperature, time and the usability of each user. For the helmet to broke after the 2 years it means that is not because of a quality defect, but for the use or the mentioned factors above. Of course we will take note of this issue and hand it to our product team as we are always working to improve our products and its durability. Even though the helmet is no longer under warranty, we have full confidence in the quality of our product and the good service it offers. Therefore, we have decided to replace your helmet at zero cost so that you can continue to enjoy the benefits of this product. Please confirm your shipping address.