Leaking how to proceed? Bottle Out of warranty
Hello (NAME),
Thank you for your email.
It is a shame that your (product) is damage!
I'm going to help you with this issue, but I need you to provide me with some information.
Did you buy your (product) through our website or in a different store?
To proceed I need you to provide me your order number and some pictures of it. In case you bought it in another place I need a picture of the purchase ticket to check the warranty status.
As soon as I get all this information I will evaluate your case, ok?
In the meantime, have a lovely day :)
(CLOSCANAME)
step 2
Once we check the product is out of the warranty we email de customer:
Hello (NAME),
Thank you so much for the info provided. I am really sorry but our warranty policy only covers 2 years after the purchase.
So there is nothing we can do for you at this time.
If I can help you with any other issue, I will be more than happy to help.
Have a nice day!
(CLOSCANAME)
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