Leaking how to proceed? Bottle Under warranty
Hello (NAME),
Thank you for your email.
It is a shame that your (product) is damage!
I'm going to help you with this issue, but I need you to provide me with some information.
Did you buy your (product) through our website or in a different store?
To proceed I need you to provide me your order number and some pictures of it. In case you bought it in another place I need a picture of the purchase ticket to check the warranty status.
As soon as I get all this information I will evaluate your case, ok?
In the meantime, have a lovely day :)
(CLOSCANAME)
step 2
Once we check the product is under the warranty we email de customer:
Hello (NAME),
Thank you so much for the info provided. I'm really sorry for any inconveniences that the damage of your (product) may have caused you.
Since the bottle is still under warranty we will send you a new one at no cost to you.
Could you please confirm your delivery address and phone number to us ?
Looking forward to hearing from you
Have a nice day and best regards,
step 3
Good morning Wicktoria,
Thank you so much for the information provided. I'm really sorry for any inconveniences that the damage of your bottle may have caused you.
Again, our apologies, our bottles are of high quality, but sometimes, due to manufacturing problems, we can encounter with water leaks, which we try to solve in the best possible way for our users.
On this occasion, if you are still interested, we could replace your bottles totally free of charge for you, guaranteeing their correct functioning.
In case you do not want the previous option, we will proceed with a full refund without any problem.
Looking forward to hearing from you :)
Have a nice day and best regards!!