When the customer requests that the warranty cover the breaking of the glass

When the customer requests that the warranty cover the breaking of the glass

Hello (NAME), Thank you for your email. I'm really sorry about what you said, as it was a random act that ended up with the bottle being broken into pieces. I'd appreciate photos of the state of the bottle, to see how it looks. Let me explain that our bottle is an item designed to reduce the consumption of single-use plastic bottles, and therefore, you will carry behind every day, but of course, always keep in mind that it is made of borosilicate glass, the most resistant on the market, but still being glass and you have to take into account its limitations. Everything depends on the way it fell, because sometimes that same fall causes the bottle to be destroyed, and other times, the same fall may not cause any damage. I think it is not the cause of the manufacture or lack of quality of our bottles, but a totally fortuitous act. Despite this, we are willing to give you a promotional code with a 50% off so you can purchase another of our bottles on our website. Again, we apologize and hope that we can reach an agreement to your satisfaction. Thank you very much and have a good day. (CLOSCANAME)