How to proceed? After the15 days of purchase
Hello X,
My name is Manuel and I´m happy to help you.
As you can see in our returns and exchange policy, we can only accept returns requested within 15 days since the reception of the product.
Unfortunatelly since you received it on xxx, we can not accept your request anymore.
If you have any other question or doubt, please let us know.
Have a lovely day and best regards,
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