How to proceed? Until 15 days after purchase
Hello (NAME),
Thank you for contacting Closca team.
Helmet size exchange should be done as follow:
1. Package the product in the same way you received it. Inside the box include you must include:
a note with your complete name and your order number and the new size that you want to receive (check size chart to order the perfect for you)
2. Fill in the customs declaration with “RETURNED ITEM, NO COMMERCIAL VALUE”
3. Send it to:
CLOSCA DESIGN
Avda. del puerto 49 1º
46021 Valencia (Spain)
4. Cost for this shipping will be covered by you while the ones for the new helmet size will be on ours.
5. If possible, send it by courier (there are probable delays and customs problems when sending through regular postal service). Make sure that you can track the product.
As soon as your product arrives at our office, we will proceed with the new shipping.
If there's something else I can do for you, please let me know.
Have a lovely day!
(CLOSCA NAME)
Related Articles
How to proceed? After the15 days of purchase
Hello X, My name is Manuel and I´m happy to help you. As you can see in our returns and exchange policy, we can only accept returns requested within 15 days since the reception of the product. Unfortunatelly since you received it on xxx, we can not ...
How to proceed? After the15 days of purchase
Hello X, My name is Manuel and I´m happy to help you. As you can see in our returns and exchange policy, we can only accept returns requested within 15 days since the reception of the product. Unfortunatelly since you received it on xxx, we can not ...
How to proceed? After the15 days of purchase
Hello X, My name is Manuel and I´m happy to help you. As you can see in our returns and exchange policy, we can only accept returns requested within 15 days since the reception of the product. Unfortunatelly since you received it on xxx, we can not ...
How to proceed? Until 15 days after purchase
Hello (NAME), Thank you for contacting Closca team. Helmet size exchange should be done as follow: 1. Package the product in the same way you received it. Inside the box include you must include: a note with your complete name and your order number ...
Leaking how to proceed? Bottle Under warranty
Hello (NAME), Thank you for your email. It is a shame that your (product) is damage! I'm going to help you with this issue, but I need you to provide me with some information. Did you buy your (product) through our website or in a different store? To ...